Refund and Returns Policy

At SweetLot, your satisfaction is our priority. We are committed to providing high-quality digital products to enhance your baking journey. Since all our products are digital, our refund and return policies are as follows:

Eligibility for Refunds

Refunds may be issued under the following conditions:

  1. Defective Files:
    If the downloaded file is corrupted, incomplete, or otherwise unusable, and we are unable to provide a functional replacement.
  2. Incorrect Product Delivery:
    If the product received differs significantly from what was purchased, a refund may be granted.

Non-Refundable Situations

Refunds will not be provided in the following cases:

  1. Change of Mind:
    As all products are digital, we do not offer refunds for a change of mind after purchase.
  2. Misunderstanding Product Features:
    Refunds will not be granted if the product was purchased due to a misunderstanding of its content or features. Detailed descriptions are provided for each product.
  3. Unauthorized Use or Distribution:
    If the product has been downloaded, shared, or used in a manner not intended by our policies, the purchase is considered final.

Refund Request Process

To request a refund, please follow these steps:

  1. Proof of Purchase:
    Submit your order number or transaction ID to verify the purchase.
  2. Description of Issue:
    Provide a detailed explanation of the problem, including screenshots or other supporting documentation if applicable.

Resolution Timeline

Refund requests are reviewed within 5–7 business days. Approved refunds will be processed to the original payment method within 7–10 business days, depending on your payment provider.

Alternative Solutions

If a refund is not possible, we may offer:

  • Product Replacement: A corrected or updated version of the purchased product.
  • Store Credit: Credit for future purchases on SweetLot.

Important Notes

By purchasing from SweetLot, you agree to these terms. This policy ensures fairness for both our customers and the integrity of our digital products.

For further assistance, please reach out to our customer support team.

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